Return & Refund Policy
At Ethenzaa, we want you to be completely satisfied with your purchase. If you are not, we are here to help.
Return Period
You have 14 calendar days to return an item from the date you received it.
Eligibility
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Refund Process
Once we receive your item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days, depending on your card issuer's policies.
Non-returnable Items
Certain items cannot be returned, including innerwear, customized/bespoke garments, and items purchased during final clearance sales.